I was told that my wife's car was hand washed which my service agent told me was no problem with my Blue book contract. It was not hand washed. It was sent through Foam and Wash even though I told the agent I did not trust car washes and I have never had a car run through a car wash in the past 50 years. I was guaranteed that it would be hand washed. As a precaution I reset the "A" trip set, to "0". when the car was ready it had .3 miles on it. I drove to the foam wash and back, guess what, it was .3 miles. My wife's car also had grease on the drivers side passenger door. I removed it prior to leaving the dealership and said nothing to anyone, as I felt it would do no good to mention it. However, do not promise something to someone and then fail that person by lying. BTW with a simple oil change and tire rotation there was no reason for the car to leave the dealership parking lot.